iReceptionist
Connect patients and hospital visitors to your centrally organised reception team with iReceptionist, extending your reception service reach to everywhere at anytime and improving the patient experience.
Why iReceptionist?
Improve reception coverage
Provide a reception service in every location across all sites, including out of hours clinics
Better utilise resources
Pool and consolidate resources, realising operational efficiencies
Reduce staff risk
Improve reception staff safety by removing them from the front line, helping to protect them from possible abuse or exposure to diseases
Collect and analyse data
Support continuous improvement processes through a wealth of analytics and reports
Standardise reception service
Provide a standardised reception service trust-wide, ensuring each patient and visitor receive the same high-quality service, regardless of their query or location
Support continuous improvement processes
Run reports on kiosk usage and reposition kiosks into new areas to have greater impact
Patients and visitors are able to contact the Trust’s core reception team from any location at any site, any time.
Centralise reception services
iReceptionist enables patients and visitors to contact a centrally organised / remote reception team using a free-standing kiosk. As a result, patients and visitors are able to contact the trust’s core reception team from any location at any site, at any time. Staff do not need to be ‘on-site / on the front line’ and can work remotely to answer all queries from patients and visitors. Patients can also check-in for their appointment using the kiosk.Â
Realise operational efficiencies
 The iReceptionist live dashboard informs the remote reception team when a new query arrives, how long the call has been waiting to be answered, which call is currently in progress, and the caller’s location. With just one click, operators are connected to the calls, ready to answer any query, from navigating the hospital or locating a relative to assistance in completing the self-check-in process on a kiosk.
Identify trends with reports
Analytics and reports provide insights into which kiosks generate the most / least enquiries, query trends and overall service performance, supporting internal continuous improvement processes. The identification of trends can also help prepare for multiple new scenarios, including future pandemic outbreaks. Reports also provide insight into how best to consolidate and maximise hospital resources, whilst increasing the trust’s capability to handle new challenges and embrace the ‘digital hospital’ model.
What makes iReceptionist different?
iReceptionist enables patients and visitors to contact a centrally organised / remote reception team using a free-standing kiosk fitted with a mini camera and twin speakers. As a result, patients and visitors are able to contact the Trust’s core reception team from any location at any site, at anytime, extending the reach of the Trust’s reception service. The user interface has been designed to be intuitive and quick to use for patients as well as the reception team, supporting enquiries to be answered as quickly as possible.
The iReceptionist live dashboard informs the remote reception team when a new query arrives, how long the call has been waiting to be answered, and the caller’s location (when using a kiosk). With just one click, operators are connected via a video call, ready to answer any query. The dashboard is appears as part of Flow Manager.
The reception team can support hospital visitors and patients with a host of queries, including locating a clinic / hospital area, locating a relative / patient, completing self-check-in using the kiosk, and other general queries.
Book a demoThe live dashboard informs the reception team when a new enquiry arrives
The kiosks have a mini camera and twin speakers, providing users with sharp video and clear sound
The interface has been designed to be intuitive and easy to use for both patients and visitors
Run comprehensive analytics and reports to identify trends and access service performance
Support remote staff to work from home – depending on existing hospital systems
