Hicom

Care continuity is something that we’ve seen hugely improve since using Diamond in the community setting. Addressing the hospital/community divide through achieving one system, one shared record across both settings means that care can be commenced in the hospital and followed up in the community as the patient record is accessible to all professionals working with that patient. That also means that the patient doesn’t need to repeat their medical history and medication over and over again – a relief for many and peace of mind that their data is available and accurate.

The implementation of the Diamond solution has meant that the community offering has been straightforward and helped patients to receive the care they need, closer to home. For example, in circumstances when there may be patients who would normally attend the complex foot clinic in the hospital, but can’t because of Covid and their aversion to attending hospital, they can simply see the podiatrist in the community setting as the clinician has access to all the patient data they need. The clinician can upload a photo and their thoughts and seek recommendations from the hospital team but without the patient having to travel to the hospital.

The efficiencies that come from having full digital visibility of patient data in one interface has been invaluable. With Diamond, we have seen significant time savings and a vast increase in data accuracy. Data can be viewed electronically from primary care centres as well as within the hospital environment, negating the need for clinicians to transport cumbersome case files around with them. Diamond provides the ability to pull across the full history of the patient’s data from their paediatric record automatically, giving clinicians the reassurance that they have the right information and the patient peace of mind that they don’t have to start from scratch and repeat themselves, which increases the chances of key information being missed.