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    Why Action?

    Embed an efficient action protocol

    High impact escalation actions are embedded as a rapid and effective frontline response

    Promote efficient patient flow

    Helps to maintain patient flow and deliver improved patient care and outcomes

    Maximise resource utilisation

    Reduces wasted resources and maximises efficiency and patient / staff safety

    Manage action plans at scale

    Pre-agreed escalation plans delivery across the whole health system

    Save staff time

    Reduced senior management time spent on initial response

    Integrate siloed action responses

    Improved cohesive approach; helping all parts of the system detect and respond to pressure

    Support the OPEL framework

    Structured to support the NHS Operational Pressures Escalation Levels (OPEL) framework. 

    SHREWD has enabled me to add escalation actions, which will automatically alert me if bed occupancy drops to a certain level – this then reminds me to take action in a timely manner, to reduce the vacancy level. This supports flow in the system, ensures effective use of scarce resources and is financially efficient

    County Council Operations Manager

    Create, manage, and automate real-time escalation and response plans for the urgent and emergency care pathway.

    SHREWD Action allows high impact escalation actions to be embedded as a real-time, rapid, and effective frontline response to growing pressure in the urgent and emergency care pathway, across a whole health economy.

    Live UEC Escalation Alerts

    SHREWD ACTION, in combination with SHREWD Resilience, is an intuitive cloud-based add-on module for the digitisation of escalation plans. This module allows organisations to create and manage real-time escalation and response plans for the urgent and emergency care pathway across a whole health economy. SHREWD Action automates significant parts of the escalation process, sending real-time alerts, notifications and agreed actions to key individuals across and between organisations, in order to enable them to act quickly and at key points in time.

     

    Consistent, real-time response actions

    Actions are managed on web or smartphone interfaces and users can update the status of their actions as it happens, from any location, removing duplicated effort and enabling the whole system to view the effectiveness of system plans. 

    This digital approach to system wide actions is helping to reduce variation, maintain best practice, and improve operational performance to provide safer, more effective care, with improved patient flow and greater staff satisfaction. SHREWD Action captures a full digital audit trail to support continuous improvement and ‘after-actionʼ reporting.

    Live Trigger Alerts

    As with the rest of the SHREWD modules, ACTION has been designed using visual management principles to give a live view of system pressure within seconds and enable detailed information to be retrieved within a few clicks. SHREWD Action delivers live trigger alerts to the right people, at the right time, to empower users with the oversight and directive to manage and prioritise their response actions, supporting improvements in quality of service, operational performance and patient outcomes.

    What makes Action different?

    SHREWD Action automates significant parts of the escalation process, sending alerts, notifications and agreed actions to key individuals across and between organisations in order to enable them to act quickly and at key points in time.

    Works across smartphone or tablet

    Utilises real-time data from all providers

    Live pressure trigger alerts to notify the right people at the right time

    Provides an audit trail to facilitate review of escalation and future plan

    Works in combination with SHREWD Resilience

    Alerts, notifications and pre-agreed actions are easy to automate