Processes approximately 56% of all outpatient attendances in the UK
Intouch with Health
Manage entire patient workflows and optimise flow in outpatient care
The award-winning Intouch Platform integrates with hospital systems to support coordinated and efficient outpatient flow.
Optimise outpatient flow
The Intouch Platform supports NHS Acute trusts to manage entire patient journeys and optimise outpatient flow across all appointment types – face-to-face hospital appointments, virtual (video or telephone) appointments or remote appointments in the community. The platform integrates with the hospital’s PAS / EPR, supporting a joined-up approach to patient-centred care and optimised workstreams, as previously isolated processes become connected in a seamless manner. As a result of this integration, the entire patient journey can be mapped and recorded digitally from arrival to discharge, with all information visible and accessible across the hospital to relevant staff. Patient-facing solutions, including mobile and kiosk self-check-in solutions,
Empower and activate patients
Utilising freestanding kiosks or their mobile phone, patients can self-check in at the hospital, reducing the need for reception staff to manually check patients in for their appointment. Patients can also be flagged ahead of time to alert staff if they require additional special services / support, such as chaperoning or translation services. Patients answer set questions to authenticate their identity and match them to their pre-booked appointment, their status is then automatically updated to ‘arrived’ on the hospital’s patient administration system (PAS) and the Flow Manager dashboard. Intouch’s digital check-in kiosks have an average patient self-check-in rate of 80%, which reduce queues at reception, releasing staff time and saving patients an average 4.5 minutes during check-in. This process receives, on average, over 85% positive feedback from patients.
Improve operational efficiency
Intelligently book and manage clinic rooms and room resources with real-time visibility and dedicated communication channels to maximise clinic room usage. Schedule patient activities and tests in advance of their appointment to reduce the average appointment time by 35 minutes. Once the appointment is finished, appointment outcomes can be captured digitally, automatically trigging the next steps, such as a follow-up appointment. On average, payment for outpatient procedures equates to 18% of an NHS Trust’s overall income. However, it is estimated that up to 10% of this is lost as a direct result of incomplete or misplaced paper outcome forms. Using Intouch’s PAS / EPR integrated digital outcomes form, every appointment outcome can be captured accurately and efficiently, preventing income loss.
