No queues at reception save patients on average 4.5 minutes during check-in
Check-in
Check-in uses touch-screen kiosks to enable patients to self-check-in for their pre-booked outpatient appointment, reducing the need for reception staff to manually check-in patients.
Why Check-in?
Streamline the check-in process
Empower patients and reduce the need for reception staff to manually check-in patients
Release staff time
Release reception staff to assist patients requiring one-to-one support.
Reduce long queues at reception
Empower patients and reduce check-in time and administrative burden on staff
Support multi-language requirements
Multiple language options support the needs of a diverse population
Standardise data collection
Ensure standardised collection of relevant patient information
Improve the patient experience
Ensuring an efficient, stress-free arrival at hospital for patients
Check-in improves the patient experience by providing an efficient, stress-free and coordinated arrival at hospital.
Digitise the check-in process
Utilising self-service kiosks, patients can check-in at the hospital using an intuitive, interactive, and multi-language kiosk that reduces the need for reception staff to manually check patients in for their appointment. Patients answer set questions to authenticate their identity and match them to their pre-booked appointment, their status is then automatically updated to ‘arrived’ on the hospital’s patient administration system (PAS) and the Flow Manager dashboard. Patient flow information can be viewed in real-time by reception staff and clinicians, helping to support the smooth running of the clinic.
Reduce queues at reception
PAS / EPR integration enables the patient’s identity to be checked and authenticated on arrival to the hospital, helping to verify the patient and automatically direct them to the appropriate clinic. Patients can also be flagged ahead of time to alert staff if they require additional special services / support, such as chaperoning or translation services. Although checking-in at hospital is often only the beginning of the patient journey, it remains one of the most important phases. Intouch’s digital check-in kiosks have an average patient self-check-in rate of 80%, which reduce queues at reception, releasing staff time and saving patients an average 4.5 minutes during check-in.
Elevate the patient experience
Patients can either scan the barcode contained in their appointment letter or be matched to their appointment by inputting their name and date of birth. Multi-language options support the needs of a diverse population and releases pressure off staff. Once a patient has successfully checked-in, a customisable on-screen visual is displayed, or a bespoke message directs them to their wait location. The Wayfinding solution can also be utilised on the Check-in kiosks, supporting patients to locate key areas around the hospital easily. The Intouch Check-in solution receives on average, over 85% positive feedback from patients.
What makes Check-in different?
Utilising self-service kiosks, patients can check-in at the hospital using an intuitive, interactive, and multi-language kiosk that reduces the need for reception staff to manually check patients in for their appointment.
Check-in reduces long queues for patients at reception, releases staff time for other tasks and contributes to significant process improvements in the outpatient environment.
Patients are encouraged to self-check-in via the kiosks with easy-to-read questions used to identify their appointment. Once the process is completed, their status is automatically updated as ‘arrived’ on Intouch with Health’s Flow Manager dashboard, alerting staff to the patient’s arrival. Patients can also be presented with a variety of information on the kiosks, including directional support and social distancing / infection prevention guidance.
On average, the kiosk check-in process receives 85% positive patient feedback, with 81% of patients choosing to use kiosks when arriving at the hospital for their appointment, saving patients on average 4.5 minutes against a traditional reception check-in process.
Book a demoFull PAS / EPR integration streamlines processes and prevents double data entry
Patients can scan their hospital letter or answers questions to be matched to their appointment record
Collect patient demographic data to maintain and update patient records
Kiosks can be used to display custom messages and directions
Multi-language options support for the needs of a diverse population
Kiosks can be wall-mounted or free-standing (and therefore repositionable)
Average patient self check-in rate using the digital kiosks 81%
85% positive patient feedback following self check-in processes
