Improving Patient Flow and Experience at Swansea Bay University Health Board

How Swansea Bay University Health Board reduced the administrative burden on clinical staff while increasing patient satisfaction.

When Swansea Bay University Health Board (SBUHB), formally Abertawe Bro Morgannwg University Health Board, decided to build a £60 million state-of-the-art new hospital building, they knew it was important to invest in ensuring patients continued to receive the best possible experience when they visited.

The Challenge

With over 1000 outpatients’ appointments every day, there was a need to evolve a system that worked well for the current building so it worked even better and was future-proofed for the new building.

A joined-up approach was required that reduced the administrative burden on clinical staff while increasing patient satisfaction…

The Solution

The solution was a fully integrated patient flow solution helping doctors, nurses and other staff effectively manage the entire patient journey, improving efficiencies and, most importantly, making the patient’s experience as positive as possible.

As one of the largest hospitals in Wales, Morriston Hospital in Swansea is home to an extensive range of outpatient services including renal medicine, neurology, oral and maxillofacial surgery, and a regional tertiary cleft service for children and adults.

A five-year project was announced in 2012 to build a new home for these services in a state-of-the-art, purpose-built, two-floor outpatient building. An important part of the project was to also develop better, more efficient ways of capturing patient data and making visits to the hospital as seamless as possible for patients…