VitalHub UK Partners with Living Map to Improve Patient and Staff Experience

VitalHub UK has announced a strategic partnership with digital mapping, wayfinding and asset tracking platform Living Map, aimed at reducing delayed NHS appointments and clinics, and helping patients navigate hospitals more easily.

The collaboration seeks to make digital mapping accessible for NHS trusts, hospitals, and healthcare facilities, with a joint goal of enhancing patient, visitor, and staff experience across healthcare settings. 

Mike Sanders, CEO of VitalHub UK, explained: “Patients and visitors frequently find themselves lost in large, complex hospital environments, leading to clinic delays and missed appointments. Reports indicate that 44% of outpatient visitors require wayfinding assistance. With the NHS seeing approximately 1.3 million patients daily, navigation challenges place additional strain on staff who provide one-on-one guidance. Through our partnership with Living Map, we can offer patients clear, intuitive directions, guiding them to their destinations on time, via the most direct route.” 

“We anticipate this collaboration will reduce the time hospital staff spend repeatedly giving directions, freeing them to focus on more critical, value-added tasks,” Sanders added. 

Peter Asman, Chief Revenue Officer at Living Map, shared his enthusiasm: “We’re thrilled to partner with VitalHub UK to enhance patient care and streamline healthcare services. Our innovative wayfinding platform will equip VitalHub UK with the tools to guide patients seamlessly through their hospital journey, reducing stress, improving satisfaction, and minimising missed appointments due to navigation challenges. Together, we’re advancing the digital transformation in healthcare, setting a new standard for efficiency and patient-centered care.” 

By merging VitalHub UK’s digital expertise with Living Map’s advanced wayfinding solution, the partnership aims to reduce the number of missed or delayed appointments caused by navigation issues, delivering meaningful improvements to both patient experience and operational workflow across the NHS.